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NCC Orders Telcoms To Give Customers 14-Day Grace Period For Data Usage

It is reported that Umar Danbatta, executive vice chairman of the Nigerian Communications Commission (NCC), says all telecommunications operators must give customers a 14-day grace period to exhaust their remaining data after 30 days.

It is gathered that the monthly data subscription of all the telecommunication operators in the country gives customers a 30-day period to exhaust their subscription or roll-over unused data by subscribing for another 30 data before the expiration of the previous one.

Hellen Obi, who represented Danbatta at the consumers’ conversation forum in Minna, Niger state, made this known on Thursday.

She advised the consumers to call NCC on their toll-free line, 622, if their complaints are not resolved by their network providers, assuring them that the commission would take up the matter and resolve it.

“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” she said.

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